Hacked virgin.net account

[rossagnew]

My virgin.net account has been hacked and despite answering the security questions it seems that I cannot change my password it keeps telling me that the password cannot be changed at this time. I cannot contact anyone at virgin and now have no access to my emails. 

[Beth_G]

Hi rossagnew,

Thanks for your post, welcome to the Community Forums.

I'm very sorry to hear your email account has become compromised. We'll be more than happy to help you further with this via private message. 

I've sent you a PM, you'll be able to find it over at the white envelope

Thanks