Menu
Reply
  • 1
  • 0
  • 0
Miket6363
Joining in
114 Views
Message 1 of 2
Flag for a moderator

Hacked old email account

I am a VM customer. 3 years ago I moved home and for 1 year was not a customer and my old account was closed. One of the email addresses linked to the old account has been hacked. When I contact technical support I can’t clear security for the old account as the password seems to be incorrect. Their solution is to send a standard letter to my old address asking for permission to access the account. As I moved 3 years ago I will not receive that letter. I was told that 18 months after leaving all accounts would be deleted but clearly that has not been the case. Can anyone help?

0 Kudos
Reply
  • 646
  • 30
  • 55
Forum Team
Forum Team
107 Views
Message 2 of 2
Flag for a moderator

Re: Hacked old email account

Hi Miket6363, 

 

Welcome to our community forums! 

 

I am sorry you're having problems with an old email account. I would love to look into this for you and see what we can do to get this sorted. 

 

I have sent you a private message, please reply when you can Smiley Happy

 

Look forward to hearing from you, 

 

Hetty_R
0 Kudos
Reply