Hi there, I'd appreciate some help witha hacked ntlworld email account.
My wifes email account (an ntlworld one) has been hacked, but we are unable to reset the password. Attempting to do so via a password rest on the virginmedia website gives the message:
You can’t reset your password online right now, as you don’t have additional details set up on your account.To reset your password, please contact us and one of our team will help you.
No one on the phone lines seemd to be able to help or necessarily grasp the situation, so can I be helped here. Ideally we'd like the password changed, we are still virginmedia customers. Because it was set up so long ago it may be that this email isn't associated with the primary account, or something like that which may have confused the help staff, but we are unsure!
Thanks for any help