Virgin Media Community

[marc1234]

Hello,

We are former Virginmedia customers with 2 legacy ntlworld email accounts that were both hacked and are now both inaccessible due to passwords no longer working.

Please could the email accounts be closed / deleted to avoid further misuse? Thank you

[Paulina_Z]

Hi @marc1234,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your two former email accounts! 

I'll be more than happy to have this looked into and have the emails deleted as per your request. I will send you a Private Message to look into this further, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

[Paulina_Z]

Hi @marc1234,

Thank you for coming back to me via Private Message. 

I have raised an IT ticket for your request and have provided more details about this via PM.

Please get back in touch with us on here if you need any further assistance. We're happy to help! 🙂

Thank you!