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Nicolab63
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Hacked ntlworld account

Hello I’m having issues, I used to have an old ntlworld email account and this is still my log in for my virgin media. I was able to access emails via this but haven’t for some time as it’s an old unused account. It appears someone has hacked this as friends and family are getting spam they believe is from me. When I try accessing my emails within my account it says not available and to phone virgin. After being on hold 45 mins I speak to virgin and they have no record of the account and assume it to be closed. Any idea how I can get into and delete this old ntlworld account?! Thanks in advance 

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Graham_A
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Re: Hacked ntlworld account

If you type the email address concerned into www.mailtester.com

does it come as green or red?  Don't post the email address here.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Nicolab63
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Re: Hacked ntlworld account

Thanks a lot- green 

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Graham_A
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Re: Hacked ntlworld account

The VM Forum Team will reach this thread in due course and will be able to advise further as to whether the mailbox can be closed.

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Graham

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Nicolab63
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Re: Hacked ntlworld account

Thanks a lot 

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Alex_RM
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Re: Hacked ntlworld account

Hi Nicolab63,

 

Thanks for posting and welcome to our community 🙂

 

Happy to help with removing the email address, I've popped you over a private message to get a few more details from you. (purple envelope, top right hand corner)

 

Alex_Rm

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