Virgin Media Community

[Curmudgeon1]

I have a virgin email account and I believe it may have been hacked. Although I haven’t changed the password I’m told it is incorrect. That is on the web and on my email client on my iPad. However, when I’ve tried to change the password every single one I attempt it says this password can’t be used. So something very odd is going on. Can anyone help?

[Paul_DN · Accepted solution]

Hi Curmudgeon1,

Thank you for reaching out to us in our community and welcome, sorry too hear your Email may have been hacked and all attempts to access it and change the password have failed, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.