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markros
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Hacked email

Amy nth world email had been hacked I need to get back in but the hacker has changed all my security details

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DJ_Shadow1966
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Re: Hacked email

Hello

Due to the nature of your query.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Megan_L
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Re: Hacked email

Hi Markros, 

Thanks for using the forums to get this issue with your Email looked into, I am sorry if this has been causing some concern. I would be more than happy to look into this for you. 

Can I ask what happens when you try to reset your password on the login screen? 

Also, just for other users that may come across this post with the same issue, I have a link here that helps give advice for hacked or compromised email accounts -

Compromised Email Account

However, I can still help you today!

Please let me know what happens when you try to reset your password, I will help further if you are unable to change it.

Thanks,

Megan_L

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Mrosdex
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Re: Hacked email

It comes up with the email address of the person that has hacked it and changed the password and security question

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Mrosdex
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Re: Hacked email

It comes up with the email address of the person that has hacked it and changed the password and security question

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Gareth_L
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Re: Hacked email

Hello Mrosdex

This is something We need to get looked at asap 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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