My old ntl email account has been hacked, this isn't the first time, happening previously several years ago. I would like to permanently shut this old account as I no longer need it and clearly there are problems with virgin media security. I see that the only way to do this appears to be by messaging on this forum, seems very odd.
Are you currently a VM broadband customer? The solution is different depending on the answer (yes or no)?
p.s. Although not the only way to contact VM customer service, the community is the best way as the Forum Team (VM employees) are well trained and have access to raising tickets to escalate many issues. The front line support are not/do not and often fob people off! And many issues can be solved by users themselves with help from the rest of the community members.
The best thing to do is enter your email address here
If the result is red then it will be deleted
I am curious, Gareth. Usually we ask for the account holder to pass the security process, by joining the forum or ringing through to support. Why was a non-account holder able to do this? Please don't break any confidentiality of the OP or VM procedures, but I would like to know as much as possible to give accurate advice. For instance, if you had not responded to this thread, I would have advised the OP (luha28) to ask his/her parents to delete the secondary email address from within their billing account pages. Thanks!