My ntlworld email has been hacked. My partner is the main account holder and went to change my password but my email address is not there, but a new one that he hasn't set up. He has tried to delete the bogus email but wasn't successful.
Is there anyone that can help, and how do I retrieve my ntlworld email
Sorry to hear of what has happened here. Can you make sure that you have followed the steps in this link; here. If you have a My Virgin Media account, If so, can you successfully sign in to your primary VM account?
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account is your primary account or an additional one. Select the account impacted and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk