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Hacked email address

Hi all, 

My ntlworld email has been hacked. My partner is the main account holder and went to change my password but my email address is not there,  but a new one that he hasn't set up. He has tried to delete the bogus email but wasn't successful. 

Is there anyone that can help, and how do I retrieve my ntlworld email

 

Many thanks

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Re: Hacked email address

Hi Me-uk, 

 

Thank you for your post. 

 

Sorry to hear of what has happened here. Can you make sure that you have followed the steps in this link; here. If you have a My Virgin Media account, If so, can you successfully sign in to your primary VM account?

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account is your primary account or an additional one. Select the account impacted and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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