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Peakbagger
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Hacked email account

I no longer subscribe to virgin media, but my ntlworld email account has been hacked. Is there any way I can change my password? If not the how do I close the account?

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ravenstar68
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Re: Hacked email account

If you have security questions set up you could try going to mail2.virginmedia.com and clicking the Forgotten password link.

Failing that all the staff can do is assist with ensuring that the account is deleted.  You'll need to wait for them to get to this thread.

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Peakbagger
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Re: Hacked email account

Thanks, tried it but no joy. Will wait as you suggest.

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Beth_G
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Re: Hacked email account

Hi Peakbagger,

 

Thanks for posting on the Community Forums.

 

I can see that you do already have a post relating to this issue where my colleague Zoie has been assisting you via PM. We will continue to help you from there to keep everything in the same place and to any avoid confusion.

 

Kind regards

 

Beth