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lemonlil
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Hacked email account

Afternoon, My blueyonder account has been hacked and the hacker is sending out emails from my account.

Can my account be shut down and another setup please thanks

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Graham_A
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Re: Hacked email account

@lemonlil Welcome to the VM Community Forum.

Things may not be as straightforward as your question implies.

The first thing you should do is attempt to regain control of the account. Guidance on that here: https://www.virginmedia.com/help/virgin-media-account-has-been-hacked 

If the email address concerned is not linked to your current VM broadband account then all the VM staff can do is ensure it is fully deleted.  However, if it is the primary username on your current VM broadband account then it cannot be deleted.

It is no longer possible to create new blueyonder email addresses.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Gareth_L
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Re: Hacked email account

Hi lemonlil

Sorry to hear this has happened 

Have you managed to get this resolved yet 

If not, Can you please let me know so I can help get things back to normal 

Gareth_L

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lemonlil
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Re: Hacked email account

I have changed my password again.

The hacker has been sending out emails from my account and i need help to sort the problem out.

Many thanks

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Gareth_L
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Re: Hacked email account

Hi lemonlil

Don't worry I can help with all this 

I will need to send you a private message to pass security first though
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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