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Hacked email account

Hi

I have an old virgin.net email account which i was informed by Virgin media had been closed down.

This account has not been closed down and has now been hacked and is still currently being hacked daily and i have no access to it at all. They have accessed numerous sites and made purchases with my details. 

I have called the virgin media team and had no help at all in trying to close this email address.

This is causing me a great deal of stress, can somebody please help?

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Very Insightful Person
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Re: Hacked email account

Hello

I have escalated this to the VM forum team, somebody will be along to get this resolved.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Hacked email account

Hi mc11eto

 

Thanks for posting and welcome to the community. My apologies for the email issue. I'll happily PM you now to sort this out.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Hacked email account

Hi mc11eto

 

Thanks for joining me on PM mc11eto,

 

Just to confirm for the thread, it's been sent to IT to sort out 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Hacked email account

Hi @mc11eto,

 

Just to update the thread again, IT have confirmed the mailbox has been deleted.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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