on 31-01-2023 17:21
I am no longer a virgin media customer and due to my email account being hacked I would like to change my password or delete my account, I’ve been on the relevant VM web site to try and change it but it informs me it doesn’t recognise my e mail. Can someone help me please asap.
on 31-01-2023 17:49
Thanks for your post and welcome to the community.
Apologies for the issues faced with the email, given that you are no longer a customer our team will most likely delete it.
To investigate this further however I've dropped you a PM.
The message will appear within the purple envelope icon.
on 02-02-2023 15:50
Thanks for your cooperation over PM karlqpr,
The email has now been successfully removed for you.
Do pop back up again if you require further assistance.