@minniemouse
"Obviously Virgin has been hacked"
Maybe, but you can find out whether your password has been compromised in a data breach by going to this website https://haveibeenpwned.com/ and entering your email address. That should show exactly which data breach was responsible.
On the other hand it could have been picked up by malware on your device so run a full antivirus and malware scan of your devices.
"I am still receiving mail on my other devices without changing any passwords. Can anyone explain why and what do I need to do"
For the moment, focusing on what you need to do, I would say that you need to reset the password again yourself:
- to makes sure it really does get changed
- because there is now an extra step if you use email apps or clients rather than VM's webmail service to manage your emails on various devices. By that I mean software such as Microsoft Mail / Outlook or third party email apps on your phone or other devices.
Those email apps and clients now have to use what VM refer to as "an email app password" which you have to generate and then use to update the password in any email apps you use.
To keep this post simple I have added the full instructions at the end.
I'm not entirely sure I have answered your underlying question but post back if you need anything-else.
Coenoby
***********
To reset an email account password sign in from this link https://my.virginmedia.com/home/signIn using the VM email address and existing password of the account you wish to reset. That will take you to the relevant "My Virgin Media" account for that email address.
Then click on the "Account settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password. While you are on that page, make sure you set up a Password Recovery Question.
Virgin Media have recently made another change to their email service which means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices.
To do that scroll down the "Accounts details" page to "Mailbox app password management." and click on "Manage".
You can then generate an app password which will be in the format: video-post-mossy-sharp
You will then need to enter that new app password (including the "-") into the password field in each of your email apps on your various devices.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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