Hacked NTL account

[CS63]

My old NTL email has been hacked and have received email demanding money haven't been virgin customer since 2017 and account still gets emails. spent 80min on phone to virgin not confident this email will be closed down very concerned about personal security, anyone can help?

[Daniel_Et]

Hi @CS63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about what's happened and the problems you've been having getting it sorted out over the telephone 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel