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rolydog
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Hacked Blueyonder email address

Hi

I closed my Virgin media account a few years ago but my blueyonder email address appears to be still active and someone has recently been sending emails from my old email address 

As I do not have access to change the password or close the email address who/how can this be deleted asap

Thanks

 

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rolydog
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Re: Hacked Blueyonder email address

Why has no one from Virgin responded; I need this account deleting asap

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Graham_A
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Re: Hacked Blueyonder email address

Staff response times on this Community Forum vary from 24 hours to several days depending on the number of posts awaiting response.  They will respond when your post reaches the head of the queue.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Paul_DN
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Re: Hacked Blueyonder email address

Hi rolydog,

 

Thank you for reaching out to us in our community, I am sorry you are having issues with your old blueyonder email account.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Paul_DN
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Re: Hacked Blueyonder email address

Hi Rolydog,

 

Thank you for your details your old blue yonder emails will all be permanently deleted within the next 10 days.

 

Regards

 

Paul.

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rolydog
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Re: Hacked Blueyonder email address

Hi

Thanks for that; can I confirm that the email address will be completely removed and the ability to send using that address be disabled permanently  because someone has been sending emails using that address

Many thanks

Stephen

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Paul_DN
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Re: Hacked Blueyonder email address

By deleting the main account this will also delete ant other sub emails attached to the account.

 

Regards

 

Paul.

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