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Hacked Account

Hi All,

My virgin media account/email has been compromised.

I've tried talking to VM on the phone however nothing has thus far been resolved.

Are you able to help at all?

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Message 2 of 10
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Re: Hacked Account

This is the Virgin Media help page for this issue :  https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

If you get stuck at any point, or have questions, please come back and we will help!


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Message 3 of 10
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Re: Hacked Account

I have read all of this and its of no use. I cant even get into my account anymore.

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Message 4 of 10
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Re: Hacked Account

Have you tried to reset the password via the Forgotten Password link: 

virgin-media-reset-username-and-password 

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Graham

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Message 5 of 10
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Re: Hacked Account

Yes ....no go

Hacker changed my username.

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Message 6 of 10
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Re: Hacked Account

FAO Paul

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Hacked Account FAO Paul

Hi Paul,

 

Are you able to help please?

This is the same request as the previous one.

Many Thanks

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Re: Hacked Account FAO Paul

@Boulders  Repeated posts will not get the issue resolved any quicker.  The Forum Team would normally reach this thread sometime tomorrow afternoon, however I will ask them if they can pick it up sooner.

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Re: Hacked Account

Hi Boulders, sorry to hear about this situation. 

.

Let me take a look and see what we can do to help. Just look out for my PM (the purple envelope) and get back to me with the requested details when you can. 

 

Tom

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Helpful Answer

Re: Hacked Account

Thanks for getting back to me @Boulders - I'm happy we were able to get things secured. Please don't hesitate to give us another shout if there's anything else we can help with.

 

Tom