Menu
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
1,085 Views
Message 1 of 10
Flag for a moderator

HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

I can see there is a problem with this for many people so am posting this to get help - was all working fine as it has been for the past 10 years without a problem but at 1.35pm today, it no loger allows me to send or recive emails - I keep getting a box come up saying my settings are wrong !!!! 

Please help

Thanks

0 Kudos
Reply
Corey_C
  • 5.23K
  • 258
  • 451
Moderator
Moderator
1,070 Views
Message 2 of 10
Flag for a moderator

Re: HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

Thanks for your post and welcome to the Community Forums, thedagger,

 

Sorry to hear that you have been having email issues. Are you able to log into the webmail service directly? And do you currently have a media account with us? 

 

Cheers,

Corey C

0 Kudos
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
1,063 Views
Message 3 of 10
Flag for a moderator

Re: HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

no it says try again in one hour on the webmail option (and been saying that for about 3 hours now)

and yes I have media account with you

0 Kudos
Reply
Corey_C
  • 5.23K
  • 258
  • 451
Moderator
Moderator
1,062 Views
Message 4 of 10
Flag for a moderator

Re: HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

Thanks for your reply. I have sent you a private message to confirm your account details.

 

Cheers,

Corey C

thedagger
  • 12
  • 0
  • 1
Tuning in
1,032 Views
Message 5 of 10
Flag for a moderator

Re: HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

Thanks Corey - all working now 👍

0 Kudos
Reply
Corey_C
  • 5.23K
  • 258
  • 451
Moderator
Moderator
1,029 Views
Message 6 of 10
Flag for a moderator

Re: HELP PLEASE - My Ntlworld email has stopped working at 1.35pm today

Cheers for that update, @thedagger, I'm glad to hear it's all working now.

 

Thanks,

Corey C

0 Kudos
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
999 Views
Message 7 of 10
Flag for a moderator

Re: FURTHER HELP NEEDED - My Ntlworld email has stopped working at 1.35pm today

Hi Corey, looks like I spoke a bit too sooon

Although receiving emails is now sorted, I just tried to send an email and it looks like the same problem applies to outgoing emails so presumably you'll nbeed to reset this too ??? (smtp version ?)

Can you reset that too please ?

 

 

0 Kudos
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
982 Views
Message 8 of 10
Flag for a moderator

Re: FURTHER HELP NEEDED - My Ntlworld email has stopped working at 1.35pm today

ok now sorted again and all working thanks to Neha in Technical Team

0 Kudos
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
989 Views
Message 9 of 10
Flag for a moderator

* READ THIS IF YOU ARE CURRENTLY HAVING EMAIL PROBLEMS 12/13th Aug 2021 - SOLVED *

This is what finally sorted it for me and quickly so thought I'd share (credit to 9fingers as it was their original post I read)

Click here https://my.virginmedia.com/faults/service-status and click on 'live chat' on the right hand side

It's a chat bot initially but just keep typing gobbledygook meaningless replies and press enter (ie/ gdgdggdg or xcxvxvf) and after about 5 or 6 of these it gives up and transfers you to a human agent

You then give them your name and virgin account number and the email address in question and ask them to reset the password at their end. They then ask you to tell them what password you would like it changed to (I just reiterated my original one 🙂 They then reset it at their end and after 30 seconds or so your email should now be working again.

All this took just 8 minutes from my initial enquiry to being fully sorted - hope it helps you too.

 

 

0 Kudos
Reply
thedagger
  • 12
  • 0
  • 1
Tuning in
982 Views
Message 10 of 10
Flag for a moderator

Re: Email address not available

0 Kudos
Reply