HELP -Mozilla stating -Login to server imap.virginmedia.com with username xxx.xxx@virginmedia.com

[bilabonic]

Hi

Just updated win11 and opened Mozilla.

I have 3 email linked.

My main one i use to log in to my virgin account works fine, i then have 2 secondary ones, one works fine but the one does not and this is the one i use as my MAIN email as it has my name in it.

I KNOW 100% the password i enter into Mozilla is correct, i have also logged into virgin and checked its details and it all seem ok, the incoming/outgoing settings are the same as the additional one that works?

I re-entered my password on Virgin for this email and it still displays an error message on Virgin stating -

'xxx.xxx@virginmedia.com

Edit

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'

Pic attached.

I have not altered or changed anything at all, just done win update?

!! I NEED THIS UP AND RUNNING ASAP AS ITS MY MAIN EMAIL !!

Anyone help please?

Thanks

[bilabonic]

Even if i try ti change the incoming password (the outgoing is blanked/i presume it just uses same one)  i get error message - 

'WARNINGS

Validation of server immap.virginmedia.com failed due to invalid credentials.

(then i can select from below options)

IGNORE WARNING                     CANCEL

[用心棒]

Press Ctrl + Shift + P to open a Private browser window and:

• go to https://mail2.virginmedia.com
• sign in with the virginmedia.com email that is failing
• were you able to sign in successfully?
  Yes, then go to next step
  No, try resetting the password here, Forgotten your Password? | Reset Here | Virgin Media
• after having successfully signed, sign out, return to where error message:
  
  and update settings

If problem persist post back here.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[bilabonic]

It seems you have not even read my message!!

It clearly states i can log into my email account and i have added another 2 accounts.

I even screenshot the exact problem.

Please look again rather than just sending a generic email..


Thanks

[Graham_A]

@bilabonic As explained in message 3 it is the password for the secondary email account with the warning message that you need to change.

Each email address has its own My Virgin Media account so follow the procedure previously set out to resolve your issue.

[bilabonic]

OK,

So the actual answer is to SELECT IGNORE and change the password and that's it?

Why is Virgin asking or not accepting my existing password i must of had for over 10 years?

So ignore message, enter a new password for incoming mail (outgoing is blanked).

Then obviously i need to re-enter the new password on Mozilla...

I'm just confused as why i need to change it and why it gives that message when you do?

Why not prompt you with a simple @do you wish to Continue and change password', instead of a message of -

'

WARNINGS

Validation of server immap.virginmedia.com failed due to invalid credentials.

(then i can select from below options)

IGNORE WARNING                     CANCEL'

Thanks

[bilabonic]

Changing the password does nothing, the email is not working when logged into Virgin.

The other 2 are fine, this one has this message ! for some reason? The others do not??

Why has it suddenly developed this message/alert symbol in the email box as i originally posted and how do i resolve it as it my MAIN EMAIL!

I'm repeating myself again sorry as i'm getting what i originally posted but here it is again anyway...

[bilabonic]

The NTL emails are working the VIRGINMEDIA one is not?

[bilabonic]

Anyone able to help please, when i select to expand the xxxxx@virginmedia.com email on the left bar i also get following message?

What could be wrong? I have not altered anything?

What Log In data is it seeking?

Getting desperate now as i NEED to access my emails ASAP!!

Cheers

[Graham_A]

The most likely reason is that the email account concerned has been locked by the VM security team.  These can usually be unlocked simply by changing the password for the email account and waiting for an hour.

Sign into the account here: https://my.virginmedia.com/home/signIn using the full email address concerned and the existing password.  Click on Update Details> Account settings> Password edit.  If you can't log in with the current password follow the Forgotten password procedure.

Once you have changed the password and waited an hour go back to your other webmail page and update the password for the problem account to the one that you have just set.