Hi @ModTeam,
recently you will have seen a fair number of members reporting issues accessing emails via the GMail App.
A quick search by yourselves would reveal that the Gmail App was very recently updated and since then there have been many reports of users being unable to sync with their non-Gmail email servers (various vendors, not just VM).
As such we can be confident this is an issue with the latest update to the Gmail App.
Have you (Virgin Media) been in contact with the Google Gmail App team to a) highlight the issue it is causing your customers and b) request updates on resolution timescales; again, in order to best and proactively represent your customers?!?
To anyone impacted by this please be sure to submit feedback directly to the concerned Gmail team via the Feedback option in the Gmail Android mobile app. This process includes relevant device, browser, app, and OS details to best help the team. The purpose of sending Feedback is to also give the team a measure of the volume of users being affected by an issue.
Removing and re-adding your VM account provides a temporary fix (up to a day in my experience) before the issue returms. However, uninstalling this update appears to provide a persistent solution until Googe provide a fix: after providing Feedback to Google, you can uninstall updates via Settings->Apps->Gmail->Uninstall Updates. Hopefully Google will provide a more permanent fix in due course.
