Getting Username/Password incorrect - The server sends a 535 Authentication details invalid

[JohnWB56]

I keep getting a Username/Password incorrect - with a 535 Authentication details invalid message on  my main Outlook email address on my PC as shown below.

SMTP (smtp.virginmedia.com): <rx> 535 5.7.8 Authentication Credentials Invalid (VM300)

The other accounts are all ok as is the main account on my iPhone. I think i put the wrong password for the smtp.virginmedia.com server. on my PC.

I have tried to find out where to change the password but I have looked in various places recommended in my Virgin Media but I cannot find anywhere. can anyone held please

[用心棒 · Accepted solution]

Password reset can be found here Forgotten your Password? | Reset Here | Virgin Media

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[JohnWB56]

Thanks very much, that worked perfectly

[Kath_F]

Hi JohnWB56, 

Thanks for your post and it's great having you on board with us in the Community. 

We're sorry to hear you were having an issue with the password incorrect error but really pleased that the help from 用心棒 was able to get things resolved for you. 

Should you have any further issues, pop back and let us know. 

Many thanks,