@Sshhhh1 wrote:
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I have been in conversation with the sender of specific emails which are not coming through to either my inbox or junk folder for over 3 weeks. They are unable to do anything further for me because VM are blocking the emails.
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Do they have the bounce back message from Virgin Media stating why they refused to accept the message for delivery?
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@Sshhhh1 wrote:I have had a look at the link provided by Ronald258 but I have been unable to resolve my issue.
There are three things that are not mentioned in the thread that you could consider:
1). In the example in that thread it was possible to determine why Virgin Media was blocking the emails but only because the original poster (Alf28) was able to post the bounce back error message the sending organisation was getting back from VM.
In that case, the servers of the email service sending those emails to VM were on an international blacklist as senders of spam.That might be the case here but equally it could be due to a number of other reasons.
Therefore, as @用心棒 posted here on 27th May, it would really help to know what error message the sending company is getting back from VM. That might state clearly why VM rejected the emails but, even if the reason is still not clear, it would at least give a clue.
Sadly, I know from personal experience that the customer service staff in most companies either cannot or do not want to give that information in these circumstances. As you have already experienced in most cases they just fob you off with a vague "VM are blocking the email" without giving any more detail even though they probably do have access to the error message.
2) It is unlikely but still worth checking whether it is something in your VM Webmail account that is stopping those emails from getting into your email account.
To do that, sign into your VM email account via the VM Website from here https://my.virginmedia.com/home/signIn . Then follow steps 1 - 4 below to check whether there are any Filter Rules set up in your account.
If there are any then disable them for the time being and see whether any new emails from that sender come through ok. The reason I suggest that is because those Filter Rules can sometimes have unintended and unexpected consequences so it's a good idea to rule them out as a potential cause.
3) Not what you want to hear I know but it may be best in the long run to move away from using a VM email account at least in conjunction with any online accounts, such as the one you are currently trying to reset.
Three main reasons for that:
- Firstly, dedicated email services such as Gmail and Microsoft Outlook.com will be more reliable and less prone to blocking genuine emails.See here for a review of the best https://www.lifewire.com/best-free-email-accounts
- Secondly, they will be more reliable
- Thirdly, if / when you switch to another broadband suppler you will lose the use of your VM email accounts. (Historically, most ISPs started providing "free" email accounts to their customers as a way of deterring them from switching to another broadband provider.) Therefore start thet process now rather than having to do it in a rush when you cease to be a VM broadband customer.
Finally, there is no magic bullet in cases like this but sight of the error message that VM are sending out or at least (if it is appropriate) the name of the organisation that VM are blocking would help the VM Forum Team to take this forward to the relevant VM email security team.
Coenoby
