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HarryTheSpider2
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Fraudulent Username added to my account

Today Virgin Media sent a letter alerting me that suspicious activity had occurred around our account involving an email address associated to our account that we have never seen before,

xoooxc0o@virginmedia.com

Has anyone else had this?

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Graham_A
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Re: Fraudulent Username added to my account

Please follow all the advice given in this help page:

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

The Virgin Media Forum Team will respond with further advice in due course.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Zak_M
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Re: Fraudulent Username added to my account

Good morning @HarryTheSpider2 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have received this email. 

 

Did you manage to follow the link that Graham_A advised? These would be the steps that we advise.

 

Kind regards,

Zak_M

 

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HarryTheSpider2
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Re: Fraudulent Username added to my account

Yes will reset my password just trying to find the relavent info to do that!

Thanks

H

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HarryTheSpider2
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Re: Fraudulent Username added to my account

Hasn't changed in years and no idea about what it is and all the other info required 🙂

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Zak_M
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Re: Fraudulent Username added to my account

Thank you for coming back to us. 

 

Did you manage to change your password? 

 

I can take a further look into this for you, I will pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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