Not easy to say based on that post.
Have you checked the junk folder in Outlook to see if Microsoft is directing them there?
Have you received any non delivery notices? (You should check your VM spam folder for these as well)
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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