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Forthcoming NTl email about to be blocked...!! SMTP Pop-up

Tuning in

Hello again - I may be premature but I think Virgin is about to block my NTL email again.

Today, I've had an intermittent pop-up box showing the SMTP box, with asterixs (*) showing my password; the box pops up v quickly so cannot get all of the detail.

I know "coenoby" (a VIP) helped 'turn my email back on" when it was blocked as Virgin thought I had spam (nothing showed on my virus and malware checker). This was beg-October, a couple of weeks after the massive outage/data breach I believe. 

Do I need to be concerned? Email is currently working but that pop-up SMTP box is very disconcerting and I cannot have any more errors as my email is vital for work and personal medical liaison. 

Any potential help, gratefully received! Thanks in advance, Melody9



Very Insightful Person
Very Insightful Person

@melody9 I had a brief issue earlier this evening when an email initially wasn't sent due to an SMTP error.  It resolved within seconds and the email was sent successfully.  There have been a few other recent posts of a similar nature.

If I see more I will raise it with VM for investigation.


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Aha, that's exactly what's been happening to me! I'm not sure why the VM IT/tech team isn't able to clarify why this is happening; is it only legacy accounts ie NTL, blue yonder etc; have they a really serious issue their end but as it's only legacy a/cs they aren't addressing it. Very disconcerting as I'm concerned that my email is about to be cancelled, yet again. Thanks Graham A for coming back to me though!