I've had a peek at your details using the information we have on here and can see that there is is a registered online account however I'm unsure whether you're referring to a mobile or cable online account. Please let us know if you still have issues with your online account.
With regards to your signal, can you tell us a little more about it? Are you able to download our Connect App and run a WiFi test? Can you also tell us how your wired connection is?
Sorry with the questions, just wanted to get a bigger picture of the Hub issue.