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Louise1976
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Forgotten password

Iv forgotten my password & it will not let me reset it. It keeps asking me for a virgin mobile number which i don't have. Also im not getting a signal upstairs from my hub

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Graham_A
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Re: Forgotten password

If the form is asking for a Virgin mobile number you are on the wrong page.

Try this link:

virgin-media-reset-username-and-password 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Lisa_CC
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Re: Forgotten password

Hey Louise1976,

 

I've had a peek at your details using the information we have on here and can see that there is is a registered online account however I'm unsure whether you're referring to a mobile or cable online account. Please let us know if you still have issues with your online account.

 

With regards to your signal, can you tell us a little more about it? Are you able to download our Connect App  and run a WiFi test? Can you also tell us how your wired connection is? 

 

Sorry with the questions, just wanted to get a bigger picture of the Hub issue.

 

Thanks,

 

Lisa

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Louise1976
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Re: Forgotten password

I got my password changed thanks. We are wifi connected and i have downloaded the connect app and i have had to order

a booster so hoepfully this will help.

Thanks for your help

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