Forgotten password for email account it’s an ntlworld.com , who do I contact

[Cottrill941]

Forgotten password for ntlworld email account who do I can’t to help 

[Cottrill941]

Forgotten password for ntlworld email account who do I contact for help 

[Graham_A]

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[用心棒]

See Login problems | Virgin Media Help; be aware that recent changes mean email clients, like Thunderbird, now use a separate password that can be set from My Virgin Media >  Account settings > Virgin Media Mail settings > Genereate new App Password

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[Kath_F]

Hi Cottrill941, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you've forgotten your password for your email address. Hopefully the help posted above by Graham_A and 用心棒 has helped but if not, please pop back and let us know so we can help further. 

Many thanks,