Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
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See Login problems | Virgin Media Help; be aware that recent changes mean email clients, like Thunderbird, now use a separate password that can be set from My Virgin Media > Account settings > Virgin Media Mail settings > Genereate new App Password
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
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We're sorry to hear you've forgotten your password for your email address. Hopefully the help posted above by Graham_A and 用心棒 has helped but if not, please pop back and let us know so we can help further.
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