Virgin Media Community

[LilianC]

Hi

i have recently bought a new iPad but cannot set up mail as I cannot remember my ntlworld email password. I still have access to my emails via my old iPad and office outlook. Any advice on how to reset it would be gratefully appreciated.

Thanks.

[Graham_A]

virgin-media-reset-username-and-password 

[LilianC]

Thanks. I have tried that. I get as far as entering the new password twice (9 characters) then I get an error message that the password must be between 8 and 10 characters etc, I try it again and get kicked out to the login page. Any idea why?

thanks again for n for your help

[Steven_L]

Hey @LilianC,

Sorry to hear that you're having issues with your NTLworld password. 

I can look into this for you but we would need to do this over a private message, so that we can share the information that you need to pass account security. I will drop the message over now and we can get this looked into further. 

Regards

Steven_L

[LilianC]

That would be great, thanks

[Steven_L]

Glad to hear that you're now back into your account @LilianC.

Thanks

Steven_L