forumarchive,nothingtosee,
Menu
Reply
LilianC
  • 3
  • 0
  • 0
Joining in
311 Views
Message 1 of 6
Flag for a moderator

Forgotten ntlworld password

Hi

i have recently bought a new iPad but cannot set up mail as I cannot remember my ntlworld email password. I still have access to my emails via my old iPad and office outlook. Any advice on how to reset it would be gratefully appreciated.

Thanks.

0 Kudos
Reply
Graham_A
  • 15.68K
  • 2.2K
  • 6.74K
Very Insightful Person
Very Insightful Person
293 Views
Message 2 of 6
Flag for a moderator

Re: Forgotten ntlworld password

virgin-media-reset-username-and-password 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
LilianC
  • 3
  • 0
  • 0
Joining in
102 Views
Message 3 of 6
Flag for a moderator

Re: Forgotten ntlworld password

Thanks. I have tried that. I get as far as entering the new password twice (9 characters) then I get an error message that the password must be between 8 and 10 characters etc, I try it again and get kicked out to the login page. Any idea why?

thanks again for n for your help

0 Kudos
Reply
Steven_L
  • 4.04K
  • 300
  • 393
Forum Team
Forum Team
78 Views
Message 4 of 6
Flag for a moderator

Re: Forgotten ntlworld password

Hey @LilianC,

 

Sorry to hear that you're having issues with your NTLworld password. 

 

I can look into this for you but we would need to do this over a private message, so that we can share the information that you need to pass account security. I will drop the message over now and we can get this looked into further. 

 

 

Regards

Steven_L

0 Kudos
Reply
LilianC
  • 3
  • 0
  • 0
Joining in
69 Views
Message 5 of 6
Flag for a moderator

Re: Forgotten ntlworld password

That would be great, thanks

0 Kudos
Reply
Steven_L
  • 4.04K
  • 300
  • 393
Forum Team
Forum Team
47 Views
Message 6 of 6
Flag for a moderator

Re: Forgotten ntlworld password

Glad to hear that you're now back into your account @LilianC.

 

Thanks

Steven_L

0 Kudos
Reply