You can try this:
If that doesn't work then the Forum Team should be able to arrange for the email address to be fully deleted as it will be an orphaned account.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues accessing your old NTL world email due to being unable to change the password.
So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.