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Forgot my wife's email password. She's got a new phone

Mark19661
Joining in

My wife has got a new phone but we can't remember the email password. 

1 ACCEPTED SOLUTION

Accepted Solutions

jpeg1
Alessandro Volta

Read the replies to your first post.

- jpeg1
My name is not Alessandro. That is just a tag Virginmedia foisted on me.

See where this Helpful Answer was posted

6 REPLIES 6

EasyTV
Joining in

To recover a forgotten password for your Virgin Media email account, follow these steps:

  1. Go to the Virgin Media login page and click "Forgotten Password"
  2. Enter your email address and click "Continue"
  3. Follow the prompts to reset your password, which may include answering security questions or receiving a verification code via text or another email.

Alternatively, you can contact Virgin Media customer support for assistance with recovering your password. They may be able to verify your identity and reset your password for you.

Another way to recover a forgotten password for your Virgin Media email account is to use the "Forgotten Email Address" option on the login page. This option allows you to retrieve your email address if you have forgotten it.

  1. Go to the Virgin Media login page and click "Forgotten Email Address"
  2. Enter your account number, phone number, or postcode associated with your account
  3. Follow the prompts to verify your identity and retrieve your email address
  4. Once you have your email address, you can then use the "Forgotten Password" option to reset your password.

You can also contact Virgin Media customer support for assistance in recovering your email address and password. They may be able to verify your identity and reset your password for you.

Chris_W1
Forum Team
Forum Team

Hi Mark19661, thanks for the message, 

Can you confirm if what EasyTV has stated has resolved the issue for you. 

Please let us know if you have any issues? 

Kind regards Chris

Mark19661
Joining in

My wife has got a new phone but we can't remember the email password. How do we find it? Thank you for any help.

jpeg1
Alessandro Volta

Read the replies to your first post.

- jpeg1
My name is not Alessandro. That is just a tag Virginmedia foisted on me.

Hi Mark198661

Has your Wife regained email access?

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill