Hi i tried what you said on 3 other computers and still getting the same thing
In that case it sounds as if there is a problem with your email account.
For instance, it might be that the email account in question was originally opened under an old, now closed, VM broadband account and the email address was never moved over to your current broadband account. Could that be the case?
If so, it may well be that VM have, or are in the process of, deleting that old email address because it is no longer linked to a live account. Sadly, they never give any prior warning before doing that.
Whatever the issue is, as you are a current VM broadband customer I will escalate this to the VM Forum Team (VM employees who support this forum). One of them will contact you via this thread in the next day or so. They should be able to check things out for you.
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