Virgin Media Virgin Media Community

GWa · ‎01-11-2022

Hi, I can login to Virgin Media using a browser and see my account

but when I click on the link for Virgin Mail (@ntlworld.com type e-mail address) I get a web page saying Forbidden

I have tried different browsers and different machines.

I can read my mail via Outlook on my PC and using Gmail on my phone but I occasionally want to look at my mail using a browser.

Any ideas on what the problem is and a possible solution?

I did see an old Forum message saying Virgin Media needed to take some action. Is that still the case or can I sort it myself?

Thanks

coenoby · ‎02-11-2022

@GWa wrote:
I have tried different browsers and different machines.
Any ideas on what the problem is and a possible solution?

As a work around you could try signing into your VM email directly using this link https://mail2.virginmedia.com/ Confusingly, you may find the page is headed "Sign in to My Virgin Media" but it will take you directly to the Webmail account of which ever VM email address and password that you enter in the prompts.

If that does not work it could be a problem with your account which will need VM to fix.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Ashleigh_C · ‎03-11-2022

Hi there @GWa

Thank you for your post and welcome back to the forums.

I'm so sorry to hear that you have faced this issue with your email!

Have you been able to try the advise given by @coenoby?

Thank you.