Virgin Media Community

[mariashaw1]

I cannot access my emails on my laptop anymore.  Each time I try to log in I get a page just showing the word 'forbidden' and the translation tab says "Luxembourgish".

I see from previous posts that this is something which only Virgin can sort out for me but I cannot find a contact number.

[ahrbee]

I fetched this off the internet. I hope it helps.

How do I talk to Virgin Media customer service?

Simply call 150 on a Virgin Media phone or mobile. Or Call/Text/Video Relay us on 0345 454 1111* and with your consent we can flag your account so that our staff can respond to your needs appropriately.

[用心棒 · Accepted solution]

Does the issue still occur when using your browser's Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:

• you have to re-sign into services that were active / in use
• initial loading of some sites maybe noticeably longer
• site specific customisation may need to be reapplied

Should further help be needed with clearing the data cache then post back here with detail of browser name and device it is running on.

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[mariashaw1]

Thank you

[Paulina_Z]

Hi @mariashaw1,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you've had some issues accessing your emails recently! 

I can see that @用心棒 assisted you with this query. Can you confirm if this has now been resolved, or do you need any further assistance? 🙂

Keep us updated so we can help if needed! 

Thank you.