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Matt51
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Forbidden error

Got this message 2 days ago after changing password following account being locked. When will this be fixed?

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Graham_A
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Re: Forbidden error

It will need individual attention. The Forum Team will contact you via this forum in the next day or so.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Zak_M
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Re: Forbidden error

Good Morning @Matt51

 

Welcome back to the forums 

 

Sorry to hear that you have had some issues there. Please could you confirm, when you got the forbidden error was there an error code with it? 

 

Kind Regards 

Zak_M 

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Matt51
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Re: Forbidden error

Hi, on the screen it just says forbidden. On the browser tab it says 403 Forbidden.

 

i have cleared history, cookies, tried on different computers - but no difference.

 

Thanks

 

Matt

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Zak_M
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Message 5 of 17
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Re: Forbidden error

Thank you for coming back to me Matt, 

 

Are you getting this error when accessing anything in particular or is it just any web page? 

 

Kind Regards 

Zak_M 

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Matt51
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Re: Forbidden error

Thanks Zac, it’s after I enter my email and password to login to my virgin email account from a computer.

matt 

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Zak_M
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Message 7 of 17
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Re: Forbidden error

Thank's Matt, 

 

Few additional questions if you wouldn't mind: 

 

  1. Are you a current virgin media customer?
  2. Is the email address you are using to log in a primary or secondary email address?
  3. What happens when you visit the link directly  https://mail2.virginmedia.com
  4. I know you have said that you have already done so but please can you clear all the cookies and caches and anything related to virgin media. 

Kind Regards 

Zak_M  

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Matt51
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Message 8 of 17
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Re: Forbidden error

Thanks Zac

I am a virgin media customer.

Forbidden message is on secondary account.

Main account says mailbox unavailable when I login.

Using the address you gave I got to login for email and put in email and password  to access secondary account and get forbidden message again.

Cleared data again before trying.

Also, last week the secondary account was locked and I got an email saying suspicious activity (auto forward rule to spam) and since then changed passwords to primary and secondary accounts.

i can still access emails on phone direct through a mail account.

thanks

Matt

 

 

 

 

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Zak_M
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Message 9 of 17
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Re: Forbidden error

Thank you Matt, 

 

I am going to pop you a PM so that I can get some more account information.

 

Kind Regards 

Zak_M 

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Matt51
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Message 10 of 17
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Re: Forbidden error

HI Zac

 

Sorry if a daft question, but how do I know this is a private message - can you email me direct on or ring me please

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