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Forbbiden Error 403 when using webmail

I was hacked in sept changed e-mail address passwords etc getting a 403 forbidden error when i go to check if e-mails are been forward to another e-mail address 

can anyone help with this problem please

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Re: Forbbiden Error 403 when using webmail

Try using your browser's Privacy or Incognito mode to see if corrupt cached data might be the cause of the error. If it is then clear any Virgin Media cookies from your browser and try accessing webmail in normal mode.

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Re: Forbbiden Error 403 when using webmail

Sorry didn’t work still get the 403 Forbidden 

Error

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Re: Forbbiden Error 403 when using webmail

Sorry to read that. Issue has been flagged to the forum team who are best placed to look at this further; be aware it can take them a few hours / days to respond. 

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Re: Forbbiden Error 403 when using webmail

its been like this since last Wednesday no reply need to know if somebody is forwarding messages that i dont know about as i cannot log in to the web-mail to check

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Re: Forbbiden Error 403 when using webmail

Hi Nov75,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've got an error when using webmail, this is something I'll need to raise an IT ticket for, if you can please pop me over a private message with the email address affected I'll get this raised.

 

Alex_Rm

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Re: Forbbiden Error 403 when using webmail

Hello Alex  The e mail address concerned is [REMOVED]  Regards

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Forbbiden Error 403 when using webmail

Hi Nov75, 

 

Thanks for getting back to me, I'll send this off to the IT department.

 

I'm afraid I have no time frame on  how long this will take but will let you know as soon as I have an update.

 

In the meantime please remove your email address as you've sent this via a public post rather than private message 🙂

 

Thanks,

 

Alex_Rm

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