Virgin Media Community

[distressed]

Husband's NTL account still open even though VM account closed 5 years ago. He died suddenly and his nil account has been hacked, sending emails to all his contacts with poor links. Can't find his password to change it and VM tell me they can't close it - surely they can?

[Gareth_L]

Hello distressed

I am so so sorry to read the above 

I can only begin to imagine how stressful this is, and I am able to sort this out for you

Please can I take some details from you to get this email account closed asap 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Hello distressed

Thanks for those details 

I have checked the account and can see a colleague from the Bereavement Team has requested for the email to be deleted 

We do advise around 5-7 days 

However is it usually quicker than that 

Gareth_L