I have a very frustrating sync issue in that I have a blueyonder account which I generally review via Outlook 2016. New messages are received fine and I can see them on Outlook, the Virgin Media webpage and the mail app on my phone. The problem I have is folders, if I move a mail to a folder on Outlook, it disappears from all other devices as though the most recent folders are not syncing correctly. In fact I have recently renamed and reordered some of the folders in Outlook but this is not reflected in the Webpage and subsequently on my android phone. This means that if I want to look at a mail on my phone that I have filed via Outlook, I cannot see it. Also on the Virgin Webpage for my mail account some of the folders are greyed out so I cannot even change the IMAP subscription settings.
Thanks for this however it does not work, when checking for the Subscribed folders in Outlook, only 3 appear and they are the three that I can see on both Webclient and outlook. In outlook however I have over 40 folders, none of which appear in the webclient or outlook folder for me to change the subscription settings on. I did speak to VM and they logged onto my machine to try and resolve but only proceeded to make the matter worse as they managed to delete my whole profile.
I think I will just have to leave with the discrepancy
I would suggest checking the IMAP subscriptions within the VM webmail settings. Unfortunately I am not currently able to walk you through the steps necessary, but I am confident that other community members can help. They are under email account settings in webmail towards the bottom of the available options.
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The Change IMAP subscriptions option can be found under ≡ (located towards top right) > Settings > ▸ Email towards bottom of web page; be aware that this option might not be shown on some mobile devices.
Yes, that is where I was looking but this only lists 3 folders whereas I have over 40 in outlook. This is the same in Outlook itself, I don't get the full list of all the folders I have created under the IMAP folders button but when I look at each of the folder properties, they all have 'Folder containing IMAP items'