Virgin Media Community

[ricardocruz1]

unable to send emails from my Macbook Ipad or Iphone  all have stopped working.

Even set up a new emauil account and tried to set up my MAC mail to accepted it. received the message "unable to verify name or password"

tried the following command in terminal "curl -v smtps://smtp.virginmedia.com -u [DELETED]@ntlworld.com:;password 2>&1 | (where findstr && (findstr "235 VM") || (grep "235\|VM"))

and received the following message
* Trying 62.254.26.219...
* TCP_NODELAY set
* Connection failed
* connect to 62.254.26.219 port 465 failed: Operation timed out
* Failed to connect to smtp.virginmedia.com port 465: Operation timed out
* Closing connection 0
curl: (7) Failed to connect to smtp.virginmedia.com port 465: Operation timed out
findstr not found

[MOD EDIT: Personal and private information has been removed from this post.]

[用心棒]

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[用心棒]

To see what VM error code is returned by the SMTP server open a Terminal window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com :Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password 2>&1 | (where findstr && (findstr  "235 VM") || (grep "235\\|VM")) 

Post the redacted results here; do not post the curl command line.

[ricardocruz1]

VIP,
I am not sure what it is you need but I have already posted the response to the curl command as below.

* Trying 62.254.26.219...
* TCP_NODELAY set
* Connection failed
* connect to 62.254.26.219 port 465 failed: Operation timed out
* Failed to connect to smtp.virginmedia.com port 465: Operation timed out
* Closing connection 0
curl: (7) Failed to connect to smtp.virginmedia.com port 465: Operation timed out
findstr not found

PS I am using a Macbook pro.

[ravenstar68]

@用心棒 

I think you missed this

* Trying 62.254.26.219...
* TCP_NODELAY set
* Connection failed
* connect to 62.254.26.219 port 465 failed: Operation timed out
* Failed to connect to smtp.virginmedia.com port 465: Operation timed out
* Closing connection 0

Which means the client didn't even get as far as connecting to the server - So there won't be any VM error code..

It's odd though as when I try it the server is working.

OpenSSL> s_client -connect smtp.virginmedia.com:465 -quiet
depth=2 OU = GlobalSign Root CA - R3, O = GlobalSign, CN = GlobalSign
verify return:1
depth=1 C = BE, O = GlobalSign nv-sa, CN = GlobalSign GCC R3 DV TLS CA 2020
verify return:1
depth=0 CN = email.virginmedia.com
verify return:1
220 know-smtprelay-8-imp cmsmtp ESMTP server ready

Incidentally @ricardocruz1 you may have added an extra ; between the username and the password, although that wouldn't have caused this issue..

Can you try running traceroute smtp.virginmedia.com for us and post the results.

Tim

[ricardocruz1]

Hi Tim,
You were correct that there was an extra ; in the command. When I removed it an run the command again it resulted in the following:

findstr not found

trace route produced the following:
traceroute to smtp.virginmedia.com (62.254.26.219), 64 hops max, 52 byte packets
1 linksys23824 (10.43.1.1) 5.043 ms 3.947 ms 2.215 ms
2 192.168.1.254 (192.168.1.254) 6.627 ms 2.948 ms 3.157 ms
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * nrth-ic-1-ae1-0.network.virginmedia.net (62.254.42.218) 1771.663 ms
13 * * *

Ricardo

[ravenstar68]

Something strange has happened to the routing.

I'm not on the VM network anymore so if @用心棒 would like to run the same from his VM connection for comparison, I'd be grateful.

Here's what I get when I try from my PC which is Windows based

C:\Users\timdu>tracert smtp.virginmedia.com

Tracing route to smtp.virginmedia.com [62.254.26.219]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  bthub [192.168.1.254]
  2     6 ms     3 ms     4 ms  172.16.19.151
  3     *        *        *     Request timed out.
  4    21 ms    16 ms    16 ms  31.55.187.184
  5    22 ms    16 ms    16 ms  core2-hu0-8-0-1.southbank.ukcore.bt.net [195.99.127.184]
  6    17 ms    17 ms    17 ms  peer7-et-4-1-5.telehouse.ukcore.bt.net [194.72.16.142]
  7    17 ms    17 ms    16 ms  109.159.253.101
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10    26 ms    26 ms    26 ms  know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
 11    29 ms    26 ms    26 ms  know-dcore-1b-pc10.network.virginmedia.net [62.252.189.174]
 12    31 ms    25 ms    25 ms  smtp.virginmedia.com [62.254.26.219]

Trace complete.

And from a Linux system

ravenstar68@box:~$ traceroute smtp.virginmedia.com
traceroute to smtp.virginmedia.com (62.254.26.219), 30 hops max, 60 byte packets
 1  51.195.148.1 (51.195.148.1)  0.327 ms  0.315 ms  0.297 ms
 2  192.168.143.254 (192.168.143.254)  0.276 ms  0.258 ms  0.243 ms
 3  10.13.159.126 (10.13.159.126)  0.232 ms  0.341 ms  0.332 ms
 4  10.13.158.138 (10.13.158.138)  0.309 ms 10.13.158.136 (10.13.158.136)  0.295 ms  0.283 ms
 5  10.13.152.116 (10.13.152.116)  0.263 ms 10.13.152.112 (10.13.152.112)  0.269 ms 10.13.152.114 (10.13.152.114)  0.229 ms
 6  10.72.4.120 (10.72.4.120)  0.621 ms 10.72.4.124 (10.72.4.124)  0.461 ms 10.72.4.122 (10.72.4.122)  0.589 ms
 7  10.73.32.42 (10.73.32.42)  0.192 ms 10.73.32.62 (10.73.32.62)  0.254 ms 10.73.32.42 (10.73.32.42)  0.227 ms
 8  10.73.249.2 (10.73.249.2)  0.740 ms  0.726 ms 10.73.249.4 (10.73.249.4)  0.717 ms
 9  be103.lon-drch-sbb1-nc5.uk.eu (91.121.215.118)  0.900 ms  0.887 ms  0.878 ms
10  10.200.0.139 (10.200.0.139)  70.826 ms  70.904 ms 10.200.0.141 (10.200.0.141)  1.004 ms
11  * * *
12  * * *
13  uk-lon01b-ri1-ae-23-0.aorta.net (84.116.135.30)  0.971 ms  0.825 ms manc-ic-1-ae1-0.network.virginmedia.net (62.254.42.242)  19.189 ms
14  * * *
15  know-dclcore-1b-port-channel1.network.virginmedia.net (62.254.85.22)  10.576 ms  10.769 ms  10.686 ms
16  know-dcore-1b-pc10.network.virginmedia.net (62.252.189.174)  10.433 ms  10.510 ms *
17  * * *
18  * * know-dcore-1b-pc10.network.virginmedia.net (62.252.189.174)  10.513 ms
19  * * *
20  * * *
21  * * *

Note that the different result on the final hop is due to the way Linux runs a traceroute as compared to Windows.  In both cases I can connect successfully.

What I do note is that although you are tracing to the same IP address as myself - your trace ends nowhere near the Knowsley core network where the SMTP server is.

@ModTeam - I think someone needs to take a look at this.

@用心棒 @coenoby - Keep an eye out for any other threads with the same symptoms.

Tim

[用心棒]

@ravenstar68, seeing similar successful traceroute result:

⋮
 5  * * *
 6  * * *
 7  know-dclcore-1a-port-channel1.network.virginmedia.net (62.254.85.18)  24.467 ms  25.527 ms  25.869 ms
 8  know-dcore-1a-pc10.network.virginmedia.net (62.252.189.166)  23.375 ms  19.256 ms  21.558 ms
 9  smtp.virginmedia.com (62.254.26.219)  20.425 ms * *

@ricardocruz1, can you post the result from running the following command:

traceroute -I smtp.virginmedia.com

[ricardocruz1]

用心棒
see below result from new traceroute command

traceroute to smtp.virginmedia.com (62.254.26.219), 64 hops max, 72 byte packets
1 linksys23824 (10.43.1.1) 7.400 ms 4.125 ms 3.306 ms
2 192.168.1.254 (192.168.1.254) 6.187 ms 3.409 ms 4.147 ms
3 10.212.128.1 (10.212.128.1) 15.080 ms 22.119 ms 16.207 ms
4 telepac14-hsi.cprm.net (195.8.30.242) 19.948 ms 23.966 ms 25.796 ms
5 lis2-cr1-bu10-200.cprm.net (195.8.30.241) 30.161 ms 21.089 ms 28.711 ms
6 ams1-cr1-hu3-0-0.cprm.net (195.8.0.218) 70.305 ms 76.768 ms 74.623 ms
7 ams1-cr1-hu3-0-0.cprm.net (195.8.0.218) 72.617 ms 71.070 ms 69.415 ms
8 nl-ams09c-ri1-ae-12-0.aorta.net (213.46.161.230) 71.316 ms 80.139 ms 76.788 ms
9 nl-ams02a-rc2-lag-6-0.aorta.net (84.116.136.62) 71.330 ms 70.290 ms *
10 nl-ams04a-ri3-ae-8-0.aorta.net (84.116.130.97) 76.549 ms 67.242 ms 72.664 ms
11 * * *
12 nrth-ic-1-ae1-0.network.virginmedia.net (62.254.42.218) 81.497 ms 108.078 ms 92.999 ms
13 * * *
14 * * *
15 know-dclcore-1a-port-channel1.network.virginmedia.net (62.254.85.18) 94.319 ms 88.796 ms 89.717 ms
16 know-dcore-1a-pc10.network.virginmedia.net (62.252.189.166) 91.214 ms 89.440 ms 95.368 ms
17 smtp.virginmedia.com (62.254.26.219) 91.654 ms 88.235 ms 85.252 ms


Ricardo

[ravenstar68]

Can you try rerunning the curl command again now?

Looking at your traceroute somethings changed there, I wouldn't be surprised if it works now.

Tim