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Joining in

continually unable to access email {FSB50} what is the problem / are you sorting it and how long??


Forum Team
Forum Team

Hey jimmclean17,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your email account at the moment, how are you trying to access your email account?

Are you able to login to your online account with the same details?

Kind Regards,


On our wavelength

I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. This is unacceptable.

I advise you all do the same. Then if and when this gets to Ofcom they will likely have to disclose the amount of complaints they got about the same issue and what action they took. 

It seems this issue has been going since 23 August 2023; over 11 weeks ago. This is utterly ridiculous.