I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. This is unacceptable.
I advise you all do the same. Then if and when this gets to Ofcom they will likely have to disclose the amount of complaints they got about the same issue and what action they took.
It seems this issue has been going since 23 August 2023; over 11 weeks ago. This is utterly ridiculous.
