FIXING EMAIL INBOX SOLVED

[R0G]

I was not receiving emails to my ntlworld email inbox (auto forward to my Gmail account was the only way to get them) but was still getting spam into the spam folder HOWEVER I have accidently found out how to fix this

Firstly I disabled the auto forward then ....

Click settings

Click Email

Click Filter rules

Now have a right hand pane titled E-mail Filter Rules

Underneath that title the top box is titled Blacklist and cannot be edited etc

Scrolling down that list I found another box called Blacklist which was enabled so I disabled it

That sorted out the inbox issue which I checked by sending an email to myself

[John_GS]

Hi @R0G

Thanks for posting and welcome to the community.

I am glad the email issue has been fixed for you. The NTLworld email - is this linked to an active cable account?

Best,

[R0G]

Yes I have the large VM package

[Carley_S]

Thank you for confirming this @R0G. 

We are very grateful for the time taken to let other members know of your resolution. Please let us know if you have any further questions or concerns, we'll be here to help if needed.