Virgin Media Community

[Jazman2]

Left Virgin Media 18 months ago. Just started receiving forwarded spam from my old ntl address. Can not access site to stop forwarding...help please.

[Graham_A · Accepted solution]

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@Jazman2 wrote:

Left Virgin Media 18 months ago. Just started receiving forwarded spam from my old ntl address. Can not access site to stop forwarding...help please.

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The VM Forum Team should be able to get this old account closed, as should have happened 90 days after you ceased to be a customer.

However, it will be around ten days before they reach this thread due to the heavy demand for assistance at the moment.

[Paul_DN]

Hi Jazman2,

Thanks for reaching out to us in our community and welcome, I am sorry to hear you are getting spam forwarded from your old NTL email address, if you wish for the email to be completely deleted this is something we can do, 

So I can help and get the required details and clear security I will send you a link into a private chat, please click on the purple envelope to accept.

Kind regards

Paul.

[Paul_DN]

Hi Jazman2,

Within 10 days the email will be permanently deleted.

Regards

Paul.