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Ex Virgin customer with hacked NTLworld account

Hi. So I have a very old NTL world account which Virgin tells me has been hacked and that they will delete it in 15 days. I used to have a Virgin account until I moved, but I was/am still using the NTL account. Virgin advise me to see what I want to save/rename etc, but my password seems invalid (possibly because I have been hacked?)

How can I reset the NTL password when I cannot contact Virgin?

Thanks in advance for your help

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Very Insightful Person
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Re: Ex Virgin customer with hacked NTLworld account

Have you tried the forgotten password link on the sign in page? https://mail2.virginmedia.com/

If that doesn't help then there are no other options available.

VM will delete the orphaned address for you.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Ex Virgin customer with hacked NTLworld account

Hi thanks for the suggestion Graham.

I cannot use the forgotten email address because it expects my email address to be my Virgin customer address, which I don't have anymore because I am no longer a customer. 

Thanks for the suggestion though.

 

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Re: Ex Virgin customer with hacked NTLworld account

Hi Daveclarke5old,

 

Thank you for your post. I'm sorry to hear about the issue you're having. 

 

I will private message you so we can look to get mail box removed. 

 

^Martin

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