Error code DEF01

[cmccafferty556]

when trying to access my virgin media email through my virgin media app  I getting error code DEF01 how can this be resolved 

Thanks 

[John_GS]

Hi @cmccafferty556 

Thanks for posting and welcome to the community.

Sorry to hear of the email app issues.

Does this affect logging in directly through the website or just the app itself?

Are you also trying to create the email? If so, we do not allow new emails to be created I'm afraid. 

Keep me posted. 

Best wishes.