Error code AP103 when trying to change email password

[TerrySpence27]

Hi there, 

I am trying to log into my ntlworld email account, and i am putting in the correct password but it keeps informing me that it is wrong. When i then press forgotten password in order to change it, an error comes up 'AP103'. 

I have followed advice from a similar post to clear cache, history and open in another browser and to try and log in from the app but i still am unable to log in. 

I would appreciate if virgin media could help me to log into my email account. 

Thanks in advance

[Data]

According to the thread below, try a different browser, clear cache etc.

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Unable-to-access-email-account/td-p...

[TerrySpence27]

We have already tried a different browser and have cleared the cache, we need some more help please 

[Ashleigh_C]

Hi there @TerrySpence27

Thank you for your post and welcome to the forums, it's great to have you here. 

I'm so sorry to hear that you are facing this issue with your email and a big thank you to @Data for their help so far. 

Can I ask if this email address is linked to an active and current broadband account with us?