on 17-03-2022 20:58
I am using thunderbird and I am getting the following when I send emails to stevenage.gov.uk. This has only just started to happen. If I send from webmail it appears to be OK.
Sending of the message failed.
An error occurred while sending mail. The mail server responded:
Recipient Domain Invalid (VM521).
Please check the message recipient "addressee@stevenage.gov.uk" and try again
Answered! Go to Answer
on 18-03-2022 15:21
Consider querying with stevenage.gov.uk why their DNS record lacks an A record; this is likely causing the failure observed in Thunderbird.
FYI: the reason why the issue does not occur in webmail is likely due to its use of a different SMTP server that does not replicate the same checks as those performed by the server email clients use.
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on 18-03-2022 15:21
Consider querying with stevenage.gov.uk why their DNS record lacks an A record; this is likely causing the failure observed in Thunderbird.
FYI: the reason why the issue does not occur in webmail is likely due to its use of a different SMTP server that does not replicate the same checks as those performed by the server email clients use.
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 18-03-2022 15:36
This has cleared this morning, so I am guessing Stevenge Borough Council were at fault. Thanks for your help
on 18-03-2022 18:49
Glad to read issue resolved itself but the DNS record seems to be the same so unsure what was done to resolve it;
on 20-03-2022 11:42
Hi arfa69,
Thanks for your post and apologies for the delay in getting back to you. I'm pleased to hear that the issue seems to have now resolved itself 🙂
If you do have any further issues from here please do let us know.
Enjoy the rest of your day!