Virgin Media Community

[arfa69]

I am using thunderbird and I am getting the following when I send emails to stevenage.gov.uk.  This has only just started to happen.  If I send from webmail it appears to be OK.

Sending of the message failed.
An error occurred while sending mail. The mail server responded:
Recipient Domain Invalid (VM521).
Please check the message recipient "addressee@stevenage.gov.uk" and try again

[用心棒 · Accepted solution]

Consider querying with stevenage.gov.uk why their DNS record lacks an A record; this is likely causing the failure observed in Thunderbird.

FYI: the reason why the issue does not occur in webmail is likely due to its use of a different SMTP server that does not replicate the same checks as those performed by the server email clients use.

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[arfa69]

This has cleared this morning, so I am guessing Stevenge Borough Council were at fault.  Thanks for your help

[用心棒]

Glad to read issue resolved itself but the DNS record seems to be the same so unsure what was done to resolve it;

[Beth_G]

Hi arfa69,

Thanks for your post and apologies for the delay in getting back to you. I'm pleased to hear that the issue seems to have now resolved itself 🙂

If you do have any further issues from here please do let us know.

Enjoy the rest of your day!