Error Code 403

[darbo]

Accessed my emails earlier today, no problems. I then sent out two batches, 58 emails in each, after which when logging in again I encountered  Forbidden Error Code 403.

I have tried to access emails via the Vitgin Web page, to no avail.

I had problems some time ago (Hourly emails exceeded) when I had to change my password, which eventually resolved the problem. Before I change my password, which in turn means changing it on all the other devices, would doing this solve the problem???

Any help would be appreciated.

[用心棒]

When this error occurs:

• select the padlock icon shown in the address / location bar
• look for an option to either clear / view cookies in the pop-up menu
• then follow the process to remove the cookies shown for the site

Does the issue persist?

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[darbo]

Thank you for your reply.

Prior to changing anything, I attempted to log into my mail this morning, it show the Server Not Available and showing to change the password.

So, I thought I would then attempt to clear all the cookies, which I did. Tried to log in again and the message FORBIDDEN appeared.

I can receive and send my NTL emails via my Kindle, iPad and phone, so I wonder, what is the problem with my desktop?

[用心棒]

Does the issue persist if you sign in from a Private or Incognito browser window; in Firefox press Ctrl + Shift + P or otherwise Ctrl + Shift + N to access mode?

[darbo]

Tried what you suggested, still the same.  FORBIDDEN

[用心棒 · Accepted solution]

Sorry to read that.

Issue has been flagged to the forum team; be aware it can take them a few hours or days to respond though it is usually the former.

[darbo]

Many thanks.

Hope they can resolve this issue.

[Alex_RM]

Hi darbo,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your emails. 

Just to confirm you're unable to access via webmail?

It could be that because so many emails have been sent in a short space of time/ in bulk that this has been flagged as suspicious.

Alex_Rm

[darbo]

I can access emails via my Kindle, iPhone and ipad.

I did send emails via my desktop to two groups, 58 emails in each. I had a similar problem a few weeks ago and had to change my password.  I never used to have this problem and have been sending group emails for some years!

What I can it understand is why it is only my desktop that is affected? 

I have done a full virus check and all is clear.

[Adri_G]

Thanks for your reply and for explaining more, darbo.

We're sorry to hear your issue has been ongoing, is it the same error code 403 coming up?
Have you tried a password change again and this did not help?
Also, since you can access and view your mailbox successfully from other devices this is definitely a device-related issue.
Could you have a read here and see if you have the correct settings for this email on the device and/or client software?

Let us know how you get on and if you still need help with this, happy to assist you.