Welcome back to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your emails at the moment!
Can you confirm that it is your Virgin Media emails you're having issues with, or a different mailbox? What happens when you try to send an email?
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Good morning Paulina_Z
When I log in to my @virginmedia.com account to access my emails I am asked to 'Enter your password' which I do, then nothing happens.
If I send an email once again, nothing happens. It remains on screen and trying to send.
Thank you for trying those steps @Graham19481
Can you confirm, does this happen when you are using a 3rd party client like outlook or gmail? We recommend not using Chrome when access our webpages or email. So if possible, please try using a browser other than Chrome when completing these steps on our pages/site
Good morning Carley_S
I must admit to not understanding your comments. I've changed nothing in years and there has been no issue with my emails until now.
I use Thunderbird and Microsoft Edge and my separate gmail account operates without any problems.
Do I take it that there is nothing you can do from your end to correct with whatever has occured?
In Thunderbird press Ctrl + Shift + J to show Error Console, in filter field type mailnews and review output for possible causes, i.e. VM320
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Try instead… open a Command Shell window and enter the following where username:password is replaced with your email address and password, i.e. email@example.com:Y54kpX5g:
curl -v smtps://smtp.virginmedia.com -u username:password
Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.