28-09-2022 16:50 - edited 28-09-2022 16:54
Suddenly in the last couple of weeks I can no longer send emails with photos from my ntlworld account I’ve read that VM had upgraded these accounts and wonder if that is the problem Any help would be appreciated
this is the error I am getting
on 29-09-2022 16:57
Hi @liz30538
Thanks for posting on our community forum and sorry to hear about the issue with your email.
Can you check if you able to send a message when using the webclient rather than the mail app?
Regards
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on 29-09-2022 17:50
Yes I was. it was the fact that the email address was wrong I phoned and was given the correct address and when I used it the email went
on 30-09-2022 18:00
Hi Liz, thank you for returning to the thread to update us!
Glad to hear this has now been resolved by sending the email to the correct recipient.
Let us know if you have any further issues you need our support with!
All the best.
