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Emails on Android

Hi

For some reason, during the last few weeks, my emails won't send from my phone. I have a Samsung. It has always worked fine up until now. It receives emails no problem.

The outgoing port hasn't been changed.

Has anyone got any ideas please?

Thank you.

 

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Message 2 of 46
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Re: Emails on Android

do you get any error message?, https://www.virginmedia.com/help/updating-virgin-media-mail-settings-on-android for the guide to check settings

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Message 3 of 46
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Re: Emails on Android

Hi

No error message. Just email not sent. If I turn off wifi it will send. I am on virgin internet.

Thanks.

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Message 4 of 46
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Re: Emails on Android

Answer these questions please.

Which wifi causes the issue, home or away? Virgin Media or some other. Mobile phone data, which provider Virgin Mobile or some other. 

What happens when you try sending on a PC/laptop at home? 

I think I know what this is but we need more information to point you in the right direction.



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Message 5 of 46
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Re: Emails on Android

I can send emails from home on a laptop.

My data is on EE. 

All my family and  friends have virgin internet so not sure about wifi from another provider.

Thank you.

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Message 6 of 46
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Re: Emails on Android

Perhaps I wasn't clear. What wifi from whom causes this issue. Can you use your home wifi to send.


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Message 7 of 46
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Re: Emails on Android

I can use my home wifi to send from my laptop but not my phone.

If I turn off wifi I can send using my EE data.

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Message 8 of 46
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Re: Emails on Android

I wasn't expecting that! So home wifi works with laptop but not phone. Scratch head and need to go away for further thought. This is not what I thought it was.


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Message 9 of 46
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Re: Emails on Android

Thank you for your help. 

Just suddenly stopped sending.

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Message 10 of 46
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Re: Emails on Android

I'm asking other experts on mobile phones and e-mail to contribute. I can't guage myself as to what is going on.


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