Once again I am having difficulty sending emails This happened a few weeks ago and has started again yesterday When I try to send I get a message
Cannot send mail
The connection to the Outgoing server “smtp.virgin media.com” failed Additional Outgoing Mail Servers can be configured for Mail accounts in Settings>Mail>Accounts The email address I am sending to is correct as I have sent numerous emails in the past
i really don’t want to be on the phone to VM to be told that there is a fault with the server and there is nothing they can do which is what happened last time Any help would be appreciated
Yes I am receiving emails The weird thing is it is only one particular address and some of the emails to that address are forwarding ok Others aren’t These are phishing emails which I’m forwarding to the National Cyber crime centre and I’m been doing that for a while I always forward them before blocking the contact. Other email addresses are also sending ok
in the past I’ve forwarded email with the same message but a slight change to the sending address and they have sent ok These are new phishing emails that haven’t been sent before.It’s just since a couple of days ago that this has been happening
When this is failing are you given a header showing it had failed, if it was a issue our side you would have issues with other mails unless it was blocked by our internet Security team however as you can send sometimes this wouldn't be the case.
If you can find some information about the mails in question, it might be worth passing them on to the email team. I suspect that iOS mail might be reporting the wrong error message - It wouldn't be the first time.
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When it fails I get a pop up box saying The connection to the Outgoing server “smtp.virgin media.com” failed Additional Outgoing Mail Servers can be configured for Mail accounts in Settings>Mail>Accounts